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Can not manage a uncomplicated delivery...
We saw a gaming board for my 10 twelvemonth old son on stock and collection sixty km with a big trailer to Odense to buy information technology. When we got at that place we were told information technology is a mistake in stock and the don't have it. My son was disappointed just gratuitously accepted to await until stock becomes available. After almost one month of checking the availability almost every the as well every bit signing upwards for news, I got an electronic mail on March 4 @ 08:17 that the desk is available. I bought i online and got a confirmation from IKEA @10:26 same twenty-four hour period and was supposed to deliver it on March 7th (selection up in Fredericia) @18:00.
I was going to go on an important business trip which I cancelled just because of my son and wanted to see him happy. He was extremely excited to receive his Garmin desk-bound.
When called IKEA, I received a bunch of malarkey which was non only helping but deepening the wund. The question is why IKEA does not hire people who tin exercise a uncomplicated counting and play with people. I dropped a business trip, rented a trailer, lost several hours of my time etc.
Useless.
Had a kitchen ordered via Ikea Natanya…
Had a kitchen ordered via Ikea Natanya (Israel). Paid also for delivery and installation. Installation was done improperly. Quality of the kitchen sink exceptionally poor every bit information technology acquired stained later a single use. For two months, via texts, whatsapp. and emails I tried to get customer service. Every time they either asked for the pictures that I had already sent, and sent again, or told me that they are busy. I have given up since Ikea's customer (dis)service clearly does not function. I am not sure whether this is a local or corporate policy to infuse customers with despair but I would urge all those seeking a new kitchen to look elsewhere.
Really neat received my pax fitted…
Really bully received my pax fitted wardrobe and it look divine beautiful wooden grain finish shine open up and shut draws and plenty of room. The nigh of import thing is I got to design information technology myself money well spent me and my partner will likewise be investing in some bedside tables when payday arrives.
Sturdy strong reliable, swell delivery squad took it to room of choice even used task rabbit to assemble assuasive peace of heed from get-go to finish.
Reliable honest company selling quality goods. Thank you.
I places an order 6 weeks agone still not…
I places an order 6 weeks ago still not received information technology..unable to contact by email or live chat..and its £7 a minute to call them by telephone..wont be ordering anything from this company again !!
Bad experience trying to return items
I wanted to return some items so I opened Chat on Ikea's website. I was told I had to render the items to their shop. The closest store for me is 200 miles away. She said they aren't allowing returns any other way. I told her I wouldn't exist shopping at Ikea anymore. Then she said she could refund my money if I emailed her photos of them. Correct after I said "OK", I got a message that the connection had to shut downward and try again. GRRRRRRRRRR!! I definitely won't be shopping with Ikea again.
Obviously they don't need customers
I accept never purchased anything from Ikea before and had heard adept things years ago. Found a sofa I liked there. Ok priced sobought it, set to be delivered in 5 days. Thought that was fast and was happy. However, inverse my schedule effectually and 1 hour before the delivery window I become a text about it existence canceled. I had to call 8 times to get someone to exercise anything. Anybody was rude, unhelpful and non-apologetic. No supervisors work there either apparently. Just an absolute joke! I got no answers as to what happened etc. I don't even really care nearly the delivery issue, it was the eight times calling to get help. Ii weeks subsequently i get a new delivery date. All unacceptable!! After reading others experiences, I have a completely different view of Ikea. It's definitely not the onetime Ikea I heard good things well-nigh. Hopefully they effigy it out earlier they become under. I don't intendance either way because it's my LAST Always, that is if I e'er receive information technology, purchase from Ikea. They don't care most customers who actually make the business, so they don't need my business plain. I told them well-nigh reviewing wherever possible to let others know, but they didn't care either.
Horrible company'south policy
Horrible visitor's policy. Due to Russian Ukrainian conflict ikea first assured the costumers that everything will be working. Then adjacent day, in the heart of the day it appears that it's not going to work here any longer. Information technology's very cowardly behavior. I was buying here a kitchen and some stuff was missing due to Covid delays with supplies.
Even if it is opened over again , I will never buy here again
My matress was very bad
Later buying a matress from IKEA I have been hurting in my back. When I switched away from an IKEA matress the pain went away.
Stop ALL PURCHASING FROM IKEA
STOP ALL PURCHASING FROM IKEA. They remain open in Russia. Profiting from Ukrainian suffering. They should be ashamed.
Very disappointed!
Visited IKEA today to add then $.25 to our wardrobes. Only to observe they are phasing out the brown blackness and no parts bachelor! And so tried to buy the small battery coffee whisk, not bachelor either! Thought nosotros would be able to get some of their pickled herring only to discover there was merely a choice of two varieties. All I can say is you lot have sadly gone downwardly in our estimates.
NEVER BUY MATTRESSES FROM IKEA!
NEVER E'er buy a mattress from IKEA, I will explain why in detail, also this is the same feel with many others I establish out
After treating myself my new super king HOVAG firm mattress I was super happy and my slumber was instantly improved 😴
So it started failing after a few weeks (sagging condign far softer than the rest of the mattress) I coped briefly by spinning it around, just this just works for a few days and a superking mattress isnt exactly lite!
So my back is in agony each morn and only eases after on, only for it to go dorsum into the bed that makes it agony over again! even with exercises to help my back and pain relief its even so painful 😡
I went to Facebook to become information technology sorted out and some fast client service thinking its got a x year gaurantee! I am safe here!
So I sent lots of messages with two agents and detailed pictures showing the obvious sagging (with different angles and measurements) and then that it was very clear to see
I was told twice the mattress isnt faulty and the 10 twelvemonth gaurantee doesnt employ as its non faulty!...and I should get a mattress topper 😂
I was warned by another customer in the aforementioned position IKEA ask you for all the details then dismiss your issue no affair what! they were right!
Then luckily I paid with Paypal and the faulty goods clause applies there, so I have opened up a full claim for a refund, I didnt want to do this but its only way forward
Hopes this helps anyone who sees it, please pay past credit card or by Paypal, alternatively dont buy a Mattress at IKEA!
Didn't bother to plough upward.
Ordered some bits that weren't in stock locally, waited a month and a half for delivery (for things in stock at the warehouse)... got a text update on the twenty-four hour period and and then... they didn't bother to show upward. No communication. Absolutely ridiculous never going to employ once again
I have issues with leaking water…
I have bug with leaking h2o kran. And then I wrote to ikea.dk for warranty. They have astonishing answer system. It tin can take ten-xiv days... It means I take ship claim. I got respond after 14 days. Information technology wrote it is missing some info. I transport over again. I got respond after 16 days, "file cannot be opend". Send again, answer come after 12 days and so on.
If you buying anything in ikea you have to have on mind it's quality does not meet the price.
Kitchen acme wrongly produced
I had a custom kitchen table elevation made and used the Ikea's measurment company to make sure it fits perfectly. I had it delivered and installed and found out the sink and tap hole is placed wrong then you lot tin can't install the tap. I called client service who said I can send them an electronic mail and they volition review my case in 4-vi weeks. And in case they and then make a new one I can then wait some other 4-vi weeks to go that delivered. And then looking at some other eight-12 weeks without a kitchen not to mention the cost of the carpenter I have paid to install the tabular array. If I could go back I would have picked somewhere else to buy my new kitchen!
Unfortunately if a problem or complaint…
Unfortunately if a problem or complaint arises. Ikea customer service seem reluctant to take ownership, blaming their service partners, which is true in my instance.The commitment service provider that they employ are a fix of cowboys, they dont check what they are delivering and have no care for the customers property. I recieved 4 chairs instead of a cabin bed lol. Oh and a carpeting cleaning session, thanks to the young deliver person trailing mud all the style through my home.This visitor was in such a rush, they didnt check the paperwork or delivery accost, Im in Sheffield but the chairs delivered were clearly labelled to be delivered to Halifax. They but looked at me gone out when i said this isnt my order. This did go rectified only wasnt delivered to the room of choice as stipulated in the delivery info, just well-nigh got the mud off my calorie-free coloured carpet!
This doesn't make Ikea immune because at the end of the 24-hour interval they're the ones who contract out to these.
Think my complaint has been put under one of the many rugs ikea sell in shop.
It'southward funny how the big companies fail when things don't go correct. Make their money and run scenario!
We had the worst possible customer…
Nosotros had the worst possible client experience from a business organization always. We ordered some cupboards and were given an expected delivery of 2 months. We didn't listen this then waited for the product. The mean solar day comes by (Friday) and we are told that the delivery will be made by their contractor ANC between 7am and 7pm. Nosotros received a message at 7pm maxim it will be delivered in 40min. 2 hours subsequently and failed delivery. We and so were asked to phone call ANC ourselves by IKEA and spent over 2 hours speaking with dissimilar people with no possibility to escalate. We received a call saying that Sunday would exist possible for delivery and when we told them that Sunday's don't piece of work, proceeded to say that the adjacent bachelor would exist the post-obit Dominicus, nosotros again told them Sundays don't work and asked for a call from (ANC). Saturday no call or notification. Sunday we received a text at 9:41am saying our commitment will be fabricated at 12-4pm (we can't exercise Sundays). Nosotros organized our parents to be there at the last minute and arrived at 12:01pm. We had no access to our phones for a while and received a flurry of missed calls saying we missed our drop off. After calling the driver he said he arrived at eleven:30am. After calling Ikea to share our feel at that place was nothing they were willing to practise to resolve their (IKEA) and their contractors (ANC) incompetence. The best they could practise is rebook for another Sunday 3 weeks down the line and charge us an actress delivery fee. Subsequently an 60 minutes on the phone they would only budge on the delivery fee and would not escalate the upshot to any manger. We offered and asked other solutions of using other freight companies or Uber which they refused to acknowledge. Unfortunately when nosotros hinted at a refund, they were only too obliging and was resolved in 2 min. Then ii months afterwards and 2 days waiting for a delivery we have no identify to shop our clothes we are living out of suitcases. Practiced luck with your delivery
IKEA customer service - Or lack thereof - Appallingly Bad
I have but wasted over half an hour with an IKEA client service who provided an astonishingly low level of service and did then with an fearfully bad attitude.
I take a large particular that I paid for delivery of, I assembled it over almost four hours and it developed a fault. The item is very large and very heavy, and I was told to return information technology to a store. It is as well big and there isn't a shop in the city where I live.
I was told it could not be collected and exchanged because the "pandemic" ways that the service was suspended. The resumption of the service is at some unspecified date in the future. Absolutely no help at all.
IKEA are notwithstanding delivering online orders so they can deliver a replacement, they simply choose not to. Blaming the pandemic at such a belatedly stage is pathetic.
The agent tried to end the call several times and concluded the call due to a lack of response as I was typing my response.
IKEA, you should be embarrassed by the way you treat your customers, we are non an pause of your work, nosotros are the purpose of it.
What appalled me almost was that I was non asked what the nature of the mistake was. I said I needed one part replacing and the agent said that that could not be done. The agent was simply determined not to help and only achieved and dissentious the IKEA brand. A neat consequence all circular, not.
Ikea sverige, Helsingborg, good but non perfect experience
The prices were very practiced and reasonable and the quality of what I bought was practiced and satisfying. I called to the customer service and the one who answered, answered patiently.
Btw, I am not a fan of their delivery system, wasn't a skilful feel overall. FYI, one of my orders postponed for two weeks, the but good betoken of it was they told me near this and gave me a chance to choose another day.
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Source: https://uk.trustpilot.com/review/www.ikea.com?page=5